Yes, of course. You are welcome to come and visit in a Chapel of Rest within office hours. All we ask is that you call us and advise us when you would like to visit so we can make sure a member of staff is on hand to help you. Please note there is an additional fee for use of a Chapel of Rest.

When someone dies in England or Wales the death needs to be registered within 5 days at the register office for the County in which the death occurred, unless the Coroner is involved. You can go to a different office if it is more convenient, but the process, known as registration by declaration, will take a day or two longer because the registrar will need to forward your information to the original district, where the registrar will issue and send out the death certificate and other paperwork. Doing things this way may mean a slight delay to the funeral, since it is not possible for a burial or cremation to take place until after the registrar has issued the necessary paperwork. If the person has died in the hospital we will usually need registrar’s paperwork to allow us to bring your loved one back into our care.

You do not have to use an officiant if you don’t want to. Families often ask if a member of their own family can officiate at the funeral to which we would say yes: however, it is a daunting task to be able to speak publicly, sometimes in front of a large amount of people and be able to keep a service flowing, include all the points needed, and often keeping to a timescale of around 20-25 minutes.

Yes. If you have a special piece of music this can be played. All crematoriums have the facilities to play recorded music.

No. Once a deceased person has been place in their coffin there is usually no need to remove them from it. There are very strict guidelines in place from the Home Office. No crematorium will allow a coffin to be opened and there is no facility and no requirement to do this at a crematorium.

No. This comes under the strict guidelines mentioned above. Coffin handles on a coffin that will be cremated are made of either plastic or some other combustible material, eg wood, so it is not necessary to remove them.

A cremator can physically accept only one coffin at a time and all remains are removed before the unit can be used again. An identity card accompanies the coffin and cremated remains throughout the process until final disposal. The code of ethics and practical necessity are complementary and combine to ensure that the separation of cremated remains is achieved.

At Affordable Cremations we are assured by the crematoriums we use that the cremated remains returned to us are those of your loved one. This process is witnessed by our staff on a regular basis. The process of cremation is thorough and meticulous in its administration and subsequent cremation. All documents and coffins are cross-referenced before cremation. No crematorium will accept a coffin where the nameplate does not match the name on their records.

Yes. However, it is preferably kept to a simple band with no stones at most. Most metals have a comparatively low melting point with that of the temperature of the cremator and what is retrieved afterwards would not necessarily be recognisable as metallic. Jewellery cannot be retrieved following a cremation.

No. Most crematoria have curtains that close in front of the catafalque (the platform the coffin stands on in the service) during the committal at the end of the service. However, the option to close the curtains or not is entirely up to those making the arrangements and if this something you particularly find distressing we will inform the crematorium that the curtains are to remain open and the coffin left in place. The coffin will not be moved from the catafalque until the service is over and the Chapel is empty regardless of whether the curtains are open or closed.

We can usually collect ashes the following day but if you require the ashes very soon after the cremation it is best to let us know in advance and we will find out exactly how soon they will be available.

Most crematoria have a vast array of options for the scattering and interring of ashes and the crematorium will usually write to you following the cremation with their options. Otherwise we have brochures with examples from each crematorium.

Ashes can be scattered in certain areas of cemeteries and churchyards but permission must always be sought from the burial authority before this can be completed. Not all cemeteries and churchyards allow scattering, preferring to inter them instead.

Ashes can be interred in a family grave where a full burial has taken place in the past. It is usual for cemeteries and churchyards to have an area specifically for burials of ashes where you can place a small cremation sized memorial.

Wherever you are planning to scatter or inter ashes, if the ground does not belong to you it is imperative that you ask permission from the owner of the land.

No, you don’t. If it was yours or the deceased person’s wish to use a specific funeral director and unfortunately their death has been sudden and unexpected and they had to be taken to a hospital for a post mortem by the coroner, you do not have to use the services of this funeral director for the funeral arrangements. The funeral director who took care of your loved one via the Police or Coroner is appointed by the Coroner for this role only. Appointment of a funeral director to carry out your wishes is the sole responsibility of the person taking responsibility for the arrangements.